◼ Mail handling status in each country / region
This is a notification from Japan Post.
The following is an announcement from each postal entity through the Universal Postal Union (UPU) due to the effects of the spread of the new coronavirus infection. (Includes information on handling status in Japan.)
It may change depending on the future situation.
Click here for details »
◼ Notice of suspension of acceptance of international parcels shipped to China
Although there has been a significant delay in international mail to China, Japan Post has announced that it will temporarily suspend EMS and international parcels to China from March 13 (Fri) for the time being.
As a result, orders from this site for China will be temporarily suspended. (Hong Kong and Macau can be shipped as usual.)
For orders under preparation for shipment, we will contact you in sequence as soon as the countermeasures are determined.
We apologize for the inconvenience, but appreciate your understanding.
Click here for details »
◼ Notification of delayed delivery of international mail (EMS, international parcel) from Japan Post
Since Monday, January 27, there has been a sharp increase in the number of international mail (especially for China, Hong Kong and Macau). There is now a significant delay (2 weeks or more) in processing at the post office from the acceptance of mail destined for foreign countries to the delivery to the airline.
◼ Notice of Combining Service delay
Combining work has been delayed for about one week due to a sudden increase in transfer packages of related products due to the influence of the new Coronavirus.
We will respond promptly in the order of applications by increasing the staff.
If you are in a hurry, we apologize for any inconvenience. Thank you very much for understanding.
◼ Notice of fee revision (partial)
The forwarding handling fee and combining service application fee will be revised as follows for parcel registered from February 13, 2020.
[Forwarding Handling Fee] JPY 100 per parcel → JPY 150 per parcel
[Combining Service Application Fee] JPY 75 → JPY 150
Increasing labor costs, packaging materials, transportation costs, and electricity costs have caused the situation to be extremely difficult, exceeding the limits of the base profit.
It was a tough decision but necessary to keep the highest priority on the service quality.
Thank you for your understanding.
■ Notice regarding the ending of Purchase-By-Proxy (Substitute Purchase) service
Purchase-By-Proxy (Substitute Purchase) service will end Nov 20, 15:00 (Japan standard time).
However, we offer the same type of services on a different site called, BuySmartJAPAN.com.
If you wish to continue using the Purchase-By-Proxy (Substitute Purchase) service, please use the service from this site instead.
*Please note that you need to become a member of BuySmartJAPAN.com in order to use the service.
You can enter Purchase Request Forms of BuySmartJAPAN.com at the following page:
■ Notice of Forwarding handling fee change
For parcels received from October 21, 2019 (date of the arrival of parcel at the warehouse), the transfer fee will be changed uniformly to 100 yen per parcel.
◼ Notice about the fee revisions
Thank you very much for always using Tenso JAPAN.
We have taken this opportunity to revise each commission fee thoroughly.
See the Commission Fee List HERE »
We will keep making our best to provide services that satisfy our customers.
We look forward to your continued support.
We have received contact from Japan Post informing us that the receiving of airmail items bound for Canada (EMS, International Parcel Post) has been suspended due to a strike by the postal operator of Canada.
Please kindly understand that shipment to Canada has been postponed for the time being.
We are now able to issue receipts!
You can now print out a receipt (PDF) by yourself from the Forwarding History screen.
You can enter the name on the receipt as you wish. Please make use of this for expenses etc.