◼ Notice of fee revision (partial)
The forwarding handling fee and combining service application fee will be revised as follows for parcel registered from February 13, 2020.
[Forwarding Handling Fee] JPY 100 per parcel → JPY 150 per parcel
[Combining Service Application Fee] JPY 75 → JPY 150
Increasing labor costs, packaging materials, transportation costs, and electricity costs have caused the situation to be extremely difficult, exceeding the limits of the base profit.
It was a tough decision but necessary to keep the highest priority on the service quality.
Thank you for your understanding.
◼ Notification of delayed delivery of international mail (EMS, international parcel) from Japan Post
Since Monday, January 27, there has been a sharp increase in the number of international mail (especially for China, Hong Kong and Macau). There is now a significant delay (1 week or more) in processing at the post office from the acceptance of mail destined for foreign countries to the delivery to the airline.
Click here for details »
■ Notice regarding the ending of Purchase-By-Proxy (Substitute Purchase) service
Purchase-By-Proxy (Substitute Purchase) service will end Nov 20, 15:00 (Japan standard time).
However, we offer the same type of services on a different site called, BuySmartJAPAN.com.
If you wish to continue using the Purchase-By-Proxy (Substitute Purchase) service, please use the service from this site instead.
*Please note that you need to become a member of BuySmartJAPAN.com in order to use the service.
You can enter Purchase Request Forms of BuySmartJAPAN.com at the following page:
■ Notice of Forwarding handling fee change
For parcels received from October 21, 2019 (date of the arrival of parcel at the warehouse), the transfer fee will be changed uniformly to 100 yen per parcel.
◼ Notice about the fee revisions
Thank you very much for always using Tenso JAPAN.
We have taken this opportunity to revise each commission fee thoroughly.
See the Commission Fee List HERE »
We will keep making our best to provide services that satisfy our customers.
We look forward to your continued support.
We have received contact from Japan Post informing us that the receiving of airmail items bound for Canada (EMS, International Parcel Post) has been suspended due to a strike by the postal operator of Canada.
Please kindly understand that shipment to Canada has been postponed for the time being.
We are now able to issue receipts!
You can now print out a receipt (PDF) by yourself from the Forwarding History screen.
You can enter the name on the receipt as you wish. Please make use of this for expenses etc.
Articles 10 and 11 added to the Terms & Conditions.
Notice regarding the time & date of the application of revised rates
On 1 June 2016, Japan Post EMS and certain international parcel post rates will be revised.
The application time & date for these revised rates is as follows.
Please kindly understand that the following will be applied, whatever the case.
If you pay the shipping fee by 07:29AM, 31 May, 2016 (Japan Time), the current shipping rates will be applied.
If you pay the shipping fee on or after 07:30AM, 31 May, 2016 (Japan Time), the revised shipping rates will be applied.
*In accordance with this shipping fee revision, our service will be stopped during the times below for server maintenance.
7:30AM - 10:00AM, 31 May 2016 (Japan Time)
We are sorry for the inconvenience, however your kind understanding is much appreciated.