■ Notice regarding the ending of Purchase-By-Proxy (Substitute Purchase) service
Purchase-By-Proxy (Substitute Purchase) service will end Nov 20, 15:00 (Japan standard time).
However, we offer the same type of services on a different site called, BuySmartJAPAN.com.
If you wish to continue using the Purchase-By-Proxy (Substitute Purchase) service, please use the service from this site instead.
*Please note that you need to become a member of BuySmartJAPAN.com in order to use the service.
You can enter Purchase Request Forms of BuySmartJAPAN.com at the following page:
■ Notice of Forwarding handling fee change
For parcels received from October 21, 2019 (date of the arrival of parcel at the warehouse), the transfer fee will be changed uniformly to 100 yen per parcel.
◼ Notice about the fee revisions
Thank you very much for always using Tenso JAPAN.
We have taken this opportunity to revise each commission fee thoroughly.
See the Commission Fee List HERE »
We will keep making our best to provide services that satisfy our customers.
We look forward to your continued support.
We have received contact from Japan Post informing us that the receiving of airmail items bound for Canada (EMS, International Parcel Post) has been suspended due to a strike by the postal operator of Canada.
Please kindly understand that shipment to Canada has been postponed for the time being.
We are now able to issue receipts!
You can now print out a receipt (PDF) by yourself from the Forwarding History screen.
You can enter the name on the receipt as you wish. Please make use of this for expenses etc.
Articles 10 and 11 added to the Terms & Conditions.
Notice regarding the time & date of the application of revised rates
On 1 June 2016, Japan Post EMS and certain international parcel post rates will be revised.
The application time & date for these revised rates is as follows.
Please kindly understand that the following will be applied, whatever the case.
If you pay the shipping fee by 07:29AM, 31 May, 2016 (Japan Time), the current shipping rates will be applied.
If you pay the shipping fee on or after 07:30AM, 31 May, 2016 (Japan Time), the revised shipping rates will be applied.
*In accordance with this shipping fee revision, our service will be stopped during the times below for server maintenance.
7:30AM - 10:00AM, 31 May 2016 (Japan Time)
We are sorry for the inconvenience, however your kind understanding is much appreciated.
Notification of International Mail Rate Revision
On 1 June 2016, EMS fees and certain international parcel post fees will be increased
The details are as follows:
■International mail fee revision
(1) EMS (Express Mail Service) fees will increase by JPY 300-500. Also, the 300g weight classification will be discontinued.
(2) International surface mail parcel post fees for shipments to the East Asia refion will increase by JPY 100-1,550.
[Precaution regarding combined packages/packages that contain many items]
If you bundle many packages together into one shipment, the customs authorities may determine the following and charge the recipient customs duties.
*It exceeds maximum import amounts
*It is not imported for person use but rather for business resale
Please kindly understand that we assume no responsibility should you be charged customs duties or your items be confiscated by the customs authorities in your country. Please note that the amount for items confiscated is not covered by warranty.