◼ Notice of Service Fee Revision
Thank you very much for using Tenso JAPAN.
Please be advised that Tenso JAPAN will implement a price adjustment, effective March 3, 2023. We have done everything we can to manage and absorb the recent cost increases including personnel cost.
However, the cost increase in the following expenses over the past year has forced us to revise and adjust our service fees as we cannot compensate them by internal process improvements anymore. We regret to say that we are in a difficult situation now.
*Personnel cost (e.g. minimum wage, social welfare insurance)
*Utilities (e.g. electricity, gas, fuel expenses)
*Packing material cost (e.g. carton boxes, packing tape, cushioning materials)
Thus, we have decided to implement the price adjustment as we believe that this action will allow us to continue to provide the high level of service and quality to our valuable customers.
■Revised forwarding handling fee will be applied for packages delivered on and after Friday, March 3, 2023
■Revised EMS shipping fee discount rates will be applied for packages being shipped out on and after Friday, March 3, 2023
*For more information on forwarding handling fees and EMS shipping fee discount rates, please see the list on our website.
We will continue to do our best to provide faster and satisfactory service to our customers in the future.
We appreciate your kind understanding regarding this matter and look forward to continuously serving you.