Forwarding service usage guide
What is our forwarding service?
Our forwarding service is a reasonably priced delivery service that safely sends products purchased on shopping sites that only ship within Japan to your home overseas.
By using it you can purchase items from Japanese shopping sites that do not deliver abroad.
- * It can only be used for items purchased on shopping sites.
- * There are countries that items cannot be forwarded to.
- * There are items that cannot be forwarded.
- *Please pay attention to our other Terms & Conditions too. Please check here.
About Tenso JAPAN
Tenso JAPAN is operated by Navibird, Inc., who also run You can accumulate points , a site that sells Japanese products to users living overseas.
When it comes to forwarding services, Currently, more than 1.2 million packages handled.
When your package is delivered to us you will be notified about the shipping fee on the same day.
At the earliest you will receive your package in 3 days!
International handling fees are
only JPY0 - JPY150.
Up to 8% discount &
many shipping fee
For peace of mind in case of unfortunate damage!
Compensation for your item amount!
100 points can be used as JPY 100
You can accumulate points which can be used on
How purchased items are forwarded
Please be sure to read the following before using Forwarding Service
There are some packages bought on Japanese shopping sites that our warehouse are not able to accent (forward).
1. Cash On Delivery 2. Deferred Payment 3. e-collect
The Tenso JAPAN warehouse will refuse delivery of the packages purchased with the above methods.
Shipping fees, cancellation fees etc, charged by the shopping site shall be the paid by the customer.