Usage Guide

What is our forwarding service?

Our forwarding service is a reasonably priced delivery service that safely sends products purchased on shopping sites that only ship within Japan to your home overseas. By using it you can purchase items from Japanese shopping sites that do not deliver abroad.

About Tenso JAPAN

Tenso JAPAN is operated by Navibird, Inc., who also run, a site that sells Japanese products to users living overseas. When it comes to forwarding services, Currently, more than 5.03 million packages handled.

  • Same day shipping fee notification guarantee!

    At Tenso JAPAN, we will notify you of the shipping fee for your package the same day it is delivered to us.
    Your package will be delivered within 3 days at the quickest!

  • 1.25%~ off EMS rates!

    Up to 10% discount & many shipping fee discount campaigns!

  • Forwarding Handling Fee only JPY 30 - !

    With Tenso JAPAN, maximum international shipping handling fee (Forwarding Handling Fee) is JPY 550, even for heavy packages!

  • Choose the shipping method!

    In accordance with your preference, you can select from EMS & international parcel post (airmail, SAL, surface mail) shipping methods!

  • Shopping point present!

    100 points can be used as JPY 100. You can accumulate points which can be used on!

How purchased items are forwarded

Please be sure to read the following before using Forwarding Service!!

♦ Please Note ♦

Some packages bought on Japanese shopping sites cannot be accepted/forwarded by our warehouse.

1. Cash On Delivery / 2. Deferred Payment / 3. e-collect

The Tenso JAPAN warehouse will refuse delivery of the packages purchased with the above methods.
Shipping fees, cancellation fees etc, charged by the shopping site shall be the paid by the customer.