Usage fee (Fees, etc.)

International shipping handling fee (Forwarding Handling Fee) is from JPY 30 to maximum JPY 550!
Also, 1.25% to maximum 10% OFF EMS shipping fee rates!!!

■Forwarding Service

Charges Fee Remarks
Forwarding Handling Fee JPY 30 - JPY 550 Per Package
System Usage Fee JPY 100 Per Package
Forwarding Fee (Shipping Fee) JPY 1,432 - 1.25%~OFF Standard EMS Rates
Insurance JPY 50 - EMS, free insurance up to item amount of JPY 20,000
Package Storage Fee Free Storage up to 6 months max.

■Optional Services for Forwarding Service

Charges Fee Remarks
Combining Service Application Fee (Simple) JPY 100 Per Application
The package will be packed in a large box and shipped in the same condition as it arrived.
Combining Service Application Fee (Standard) JPY 150 Per Application
We will remove the products from the delivered package, pack only the products into a large box, and then ship it together.
Combining Handling Fee (Simple) JPY 100 Per adding a package
The package will be packed in a large box and shipped in the same condition as it arrived.
Combining Handling Fee (Standard) JPY 150 Per adding a package
We will remove the products from the delivered package, pack only the products into a large box, and then ship it together.
Combination Cancellation Fee JPY 500 Per Combining Request
*If your order has been bundled, cancellation is not available under any circumstances.
Package Division Handling Fee JPY 300 - Per Package
*In addition to actual shipping fee
Handling Fee for Shipment Exceeding Size Limitations JPY 1,000 Per Package
*In addition to actual shipping fee
Packing of Fragile Items (*1) JPY 100 ~ Per Item No limitation
CD/DVD Disposal JPY 100 Per CD No limitation
Shoe Boxes Disposal JPY 100 Per Box No limitation
Flyers & Catalogs Disposal Free
*To reduce weight, catalogs will be disposed in the warehouse.
No limitation
Package Photo Service JPY 180 Per Merchandise
Handling Fee for Return/Japanese Shipment JPY 300
*Fast Delivery : JPY 500
Per Package
*In addition to actual shipping fee

■Proxy Purchase Service (Shopping)

Charges Fee Remarks
Proxy purchase application fee JPY 280 Per order
(*Handling fee is at flat rate JPY280 per order even if you bought multiple items from the same shop.)
Proxy purchase handling fee
Rakuten/Yahoo! Shopping/Amazon
For JPY1~4,999: Flat rate JPY200
For JPY5,000 or more: 4%
Will be calculated based upon the sum of Item's price + Consumption tax + Proxy purchase application fee.(*2)
Proxy purchase handling fee (Request form) For JPY1~4,999: Flat rate JPY375
For JPY5,000 or more: 7.5%
Will be calculated based upon the sum of Item's price + Consumption tax + Proxy purchase application fee.(*2)

■Proxy Bidding Service (Auction)

Charges Fee Remarks
Proxy bidding handling fee JPY 280 Per Successful bid
Payment handling fee
Yahoo! Auction
For JPY1~4,999: Flat rate JPY200
For JPY5,000 or more: 4%
The fee will be calculated based upon the sum of item's price + Consumption tax + Proxy bidding handling fee. (*2)


*1…In accordace with our judgment, we will use cushioning material or add reinforcement. If the customer makes an additional request, a separate handling fee will be charged.

*2…Kindly note that even if the item’s price has been reduced, or a discount has been applied after the item was purchased or the bidding was completed, the fee will be calculated based upon the item’s price at the time of application. No refunds will be made for the difference that might incur. We appreciate your kind understanding.
There are some cases which domestic shipping fee cannot be determined at the time of your proxy purchase or proxy bidding applications. In those cases, we will proceed with your proxy orders, and the domestic shipping fee will be charged together with the international shipping fee.

*A separate fee will be charged if special handling is needed. This will depend on the type of work and amount of time required for such task. For more details, please contact our Customer Support.

Our forwarding service fees are based on the weight of a package.
When the ordered items you've ordered from a Japanese online site arrive at our shipping center, we weigh the package, packaging materials included. We will then contact you regarding the cost of the shipping fee - 1.25% to maximum 10% discounted EMS (international express mail) fee will depend on the weight and destination country (region) of the parcel.
We will contact you via email regarding payment for a package.
Follow the instructions to complete payment by credit card, Paypal or ALIPAY. Once the payment procedure is complete,and we have confirmed payment, we will your items to you.
* The item costs, domestic shipping fee, etc., is to be paid by the customer to the Japanese online site. Cash on delivery is not accepted.

Easy shipping fee quote

You can easily get international shipping quotes for different shipping methods.

■How to use

  1. Select a country or region from "Country/Region" below.
  2. Enter the parcel weight (Enter the weight in grams. e.g. For 1Kg, please enter 1000).
  3. Click "Estimated Amount."

Notes

  • With "Easy shipping fee quote," shipping estimate will be calculated based on the weight of parcels.
  • For EMS and International Parcel Post, the shipping costs will be calculated based on the actual weight of parcels.
  • If you wish to ship your orders via DHL, FedEx or SF Express, kindly contact Customer Support.

Tenso JAPAN Easy shipping fee quote