Inquiries
[Important] Information on FedEx shipping to the US
Currently, due to the opaque and unclear US customs system and regulations put in place by the US Administration, Japan Post has suspended international mail (EMS, international parcel post).
Tenso JAPAN is now accepting shipments to the US via FedEx.
Due to the suspension of the de minimis tax exemption system, which was previously available for imports of goods under $800 to the US, we will accept shipments on a DDP (Delivered Duty Paid) basis.
When shipping via FedEx, a flat 20% of the invoice amount (15% tariffs fee + 5% shipping company fee) will be charged along with the shipping fee.
Invoice amounts must be entered by the customer. Please note it is illegal to undervalue the product amounts. If the amount is obviously undervalued, we will update it to the correct amount.
Please note that FedEx cannot ship food, health foods, beverages, supplements, skin care products, makeup, hair and body care products, hygiene products, etc.
Please kindly wait until international mail resumes.
If you would like to ship via FedEx, please contact customer support. We will provide you with a shipping quote.
Thank you very much for your cooperation.
Currently, due to the opaque and unclear US customs system and regulations put in place by the US Administration, Japan Post has suspended international mail (EMS, international parcel post).
Tenso JAPAN is now accepting shipments to the US via FedEx.
Due to the suspension of the de minimis tax exemption system, which was previously available for imports of goods under $800 to the US, we will accept shipments on a DDP (Delivered Duty Paid) basis.
When shipping via FedEx, a flat 20% of the invoice amount (15% tariffs fee + 5% shipping company fee) will be charged along with the shipping fee.
Invoice amounts must be entered by the customer. Please note it is illegal to undervalue the product amounts. If the amount is obviously undervalued, we will update it to the correct amount.
Please note that FedEx cannot ship food, health foods, beverages, supplements, skin care products, makeup, hair and body care products, hygiene products, etc.
Please kindly wait until international mail resumes.
If you would like to ship via FedEx, please contact customer support. We will provide you with a shipping quote.
Thank you very much for your cooperation.