News

◼Regarding warehouse operations over the New Year period


Our warehouse will temporarily cease operations during the following period.
From Dec 30, 2023 (Sat) to Jan 3, 2024 () [Japan time]
We apologies for any inconvenience caused, and look forward to continuing to serve you for the rest of 2023 and into 2024.


◼Notice of additional types of consolidation service

Notice
2023.11.13 Notice of additional types of consolidation service

In addition to the conventional method, we have added a faster and cheaper method for the consolidation service. (① below)
From now on, you can choose from two methods depending on your needs.

① Simple [fast, cheap]
The package will be packed in a large box and shipped in the same condition as it arrived.
Combining application fee: 100 yen, Combining handling fee: 100 yen
*Currently, we are offering 50% off the simple type fees as a trial campaign.
Campaign fee (2023.11.13 - 2023.11.27 JST) Combining application fee 50 yen, Combining handling fee 50 yen

② Standard [Conventional packaging method]
We will remove the products from the delivered package, pack only the products into a large box, and then ship it together.
Combining application fee: 150 yen, Combining handling fee: 150 yen

If you have any questions, please contact customer support.
We will continue to strive to provide better service in the future.
Thank you very much.


◼Launching a CAPSULE TOY Service!

On Monday, May 22, Tenso JAPAN launches a new service, called "CAPSULE TOY,"
which is a game you play online by turning a handle and purchase items.
With this new service, you can enjoy playing a game online and get the toys stored in capsules. The toys are all very popular in Japan, and you can ship the acquired items overseas with this service.
You will not know what items you won until you actually open the capsules. So this will be a very exciting and thrilling new experience for you!
We will be adding new items every week. So please look forward to it!!
Play CAPSULE TOY from HERE. »


◼Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2023.05.18)


◼Additional fee to adjust for inflation

Due to the Russian incursion into Ukraine, and the surge in energy prices, the cost of packing materials, carton boxes, logistics, utilities, and personnel expenses are rising. We have been trying to pursue cost reductions and improve the operational efficiencies. However, we cannot compensate the increased costs by internal process improvements anymore.
Therefore, we regret to inform you that we will implement a price adjustment. In order to provide continuous and stable service, we will implement “Additional fee to adjust for inflation” effective April 13, 2023. We hope to get your kind understating and cooperation in this matter.

JPY100 per Tenso order (flat rate)


◼Elimination of the coronavirus handling fee

We have eliminated the coronavirus handling fee as of today.


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2023.04.04)


◼ Notice of Service Fee Revision

Thank you very much for using Tenso JAPAN.
Please be advised that Tenso JAPAN will implement a price adjustment, effective March 3, 2023. We have done everything we can to manage and absorb the recent cost increases including personnel cost.
However, the cost increase in the following expenses over the past year has forced us to revise and adjust our service fees as we cannot compensate them by internal process improvements anymore. We regret to say that we are in a difficult situation now.

*Personnel cost (e.g. minimum wage, social welfare insurance)
*Utilities (e.g. electricity, gas, fuel expenses)
*Packing material cost (e.g. carton boxes, packing tape, cushioning materials)
Thus, we have decided to implement the price adjustment as we believe that this action will allow us to continue to provide the high level of service and quality to our valuable customers.


■Revised forwarding handling fee will be applied for packages delivered on and after Friday, March 3, 2023
■Revised EMS shipping fee discount rates will be applied for packages being shipped out on and after Friday, March 3, 2023
*For more information on forwarding handling fees and EMS shipping fee discount rates, please see the list on our website.

We will continue to do our best to provide faster and satisfactory service to our customers in the future.
We appreciate your kind understanding regarding this matter and look forward to continuously serving you.


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2023.02.22)


◼ “Proxy Purchase Fraud” Scam Warning


Thank you very much for using Tenso JAPAN.

Recently, a proxy purchase fraud was reported, in which a person who pretended to be a customer service staff of Tenso Japan offered a proxy purchase service privately and asked to pay the fee in advance. Then, after the payment was made, the victim could not get in touch with the disguised staff anymore.

Please note that Tenso Japan offers Poxy Purchase Services only through the “Proxy purchase Request form“ on our website. Our staff never accepts private requests nor payments outside our website.
We ask customers to be very careful and protect yourself from being scammed.
Also, please be careful not to enter your Tenso Japan ID, password or any other personal information into any social media or chatting tools.

If you became a victim of fraud, please report the fraud to the local police first.
If you have used your credit card for the payment, or made a money transfer, please contact the credit card company or the bank directly and report the fraud.