News

◼Regarding changes on EMS’ shipping discount rate.

Starting from payment done on 8th Nov 2011 (JST),
we’ll implement new EMS fee discount rate (click here for details).
*There’s no change on other shipping methods besides EMS (such as Small Airmail, etc).
We appreciate your understanding & cooperation and looking forward to continue providing you with our best service.


◼Regarding forwarding handling fee revision

At this moment, we decide to revise our forwarding handling fee that we’ve maintained for around 5 years.
The forwarding handling fee will be changed from uniform to weight based.
*Starting from 4th November 2021, all packages that’s received on our warehouse will use the new forwarding handling fee.(Click here for the new forwarding handling fee)
We appreciate your understanding and cooperation and we will continue to provide you with our best service.


◼ Regarding Small Airmail packets temporary suspension for USA and Australia.

Click here for details » (2021.11.01)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2021.10.14)


◼Regarding temporary suspension of some international mail acceptance

Click here for details » (2021.08.20)


◼ Regarding Coronavirus Handling Fee

Due to spread of Covid-19, there’s an increase of cost management for protecting our essential worker (especially warehouse’s staff) as well as maintenance cost such as staff maintenance cost. While we’ve attempted to reduce our operating cost and increasing efficiency of our staff, we’ve already reached the limit of said effort. Thus, starting from 2021, Aug, 5th, in order for us to maintain the efficiency of our staff, we, Tenso JAPAN regrettably introduces Coronavirus Handling Fee. We appreciate your understanding & cooperation for this matter.

Coronavirus Handling Fee:
JPY 150 per shipping package


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2021.07.30)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2021.07.14)


◼ Notification regarding international shipping fee change due to extra additional fee for Japan Post EMS (starting from June, 1st 2021).

For the time being, Japan Post has introduced extra additional international shipping fee for EMS for some shipping destinations.
This is due to spread of Covid-19 reduces the amount of air transportation volume which makes the transportation cost suddenly increasing.
*Japan Post's notification (go to Japan Post's page)

Due to this extra addition fee, Tenso JAPAN also has to charge EMS's extra additional fee together with EMS' shipping fee.
*After change shows EMS' price after extra additional fee is added.
(click here for shipping fee)

Extra additional fee is applicable for Zone 2
・Oceania
・North & Central America
・Middle east
・Europe

Please note that the shipping fee will change depending on when you will made your shipping fee payment.

We will deliver your package with before or after price change depending on the following schedule, please make sure to confirm beforehand

・If the shipping fee payment is completed before 2021 May, 31st (Monday) 9:00 AM (JST)
Before change EMS fee (without extra additional fee) will be applied. (Excluding countries where EMS parcel acceptance is suspended as of 2021 May, 31st Japan time)

・If the shipping fee payment is completed after 2021 May, 31st (Monday) 9:00 AM (JST)
After change EMS fee(with extra additional fee) will be applied.

Precaution
While in general, the package that’s arrived at our warehouse will be registered at the same day the package arrived at our warehouse, it’s possible that we can’t register your package at that day due to cases such as too many packages arrived at that day, lack or insufficient information, etc.
Please make sure to buy your items with considerable time margin.

We appreciate your kind understanding.

Tenso JAPAN


◼Regarding temporary suspension of surface mail parcel acceptance for Canada.

Click here for details » (2021.05.18)


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