News
◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories
◼ Notification regarding international shipping fee change due to extra additional fee for Japan Post EMS (starting from June, 1st 2021).
For the time being, Japan Post has introduced extra additional international shipping fee for EMS for some shipping destinations.
This is due to spread of Covid-19 reduces the amount of air transportation volume which makes the transportation cost suddenly increasing.
*Japan Post's notification (go to Japan Post's page)
Due to this extra addition fee, Tenso JAPAN also has to charge EMS's extra additional fee together with EMS' shipping fee.
*After change shows EMS' price after extra additional fee is added.
(click here for shipping fee)
Extra additional fee is applicable for Zone 2
・Oceania
・North & Central America
・Middle east
・Europe
Please note that the shipping fee will change depending on when you will made your shipping fee payment.
We will deliver your package with before or after price change depending on the following schedule, please make sure to confirm beforehand
・If the shipping fee payment is completed before 2021 May, 31st (Monday) 9:00 AM (JST)
Before change EMS fee (without extra additional fee) will be applied. (Excluding countries where EMS parcel acceptance is suspended as of 2021 May, 31st Japan time)
・If the shipping fee payment is completed after 2021 May, 31st (Monday) 9:00 AM (JST)
After change EMS fee(with extra additional fee) will be applied.
Precaution
While in general, the package that’s arrived at our warehouse will be registered at the same day the package arrived at our warehouse, it’s possible that we can’t register your package at that day due to cases such as too many packages arrived at that day, lack or insufficient information, etc.
Please make sure to buy your items with considerable time margin.
We appreciate your kind understanding.
Tenso JAPAN
◼Regarding temporary suspension of surface mail parcel acceptance for Canada.
◼Regarding temporary suspension of some international mail acceptance
◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories
◼ International mail delivery service availability chart (frequently updated)
Due to the spread of Covid-19, acceptance for international mail is temporarily suspended.Please make sure to check service's availability before using.
International e-Packet is applied under Letter post- Air
All of International e-Packet light is not accepted due to applied under Letter post- SAL
International mail service availability chart
International mail service availability chart PDF
◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories
◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories
◼Regarding mail handling in Asian countries/regions during Chinese New Year
[Important notice] about Amazon unattended delivery setup changes
Recently, Amazon has set up “Unattended delivery” as default shipping method. “Unattended delivery” is a delivery method where costumer’s package will be left at the front of the warehouse. This means even receiving sign can’t be done.
“Unattended delivery” has possibility that your package may got wet due to rain or stolen. Thus, you’ll need to change your preferred shipping method setup. Sorry for the trouble, but please change the set up on the [Order content’s confirmation・change] page when ordering.
The company doesn’t take responsibility for any loss, soak, damage, delay, etc that’s caused if your package is delivered by “Unattended delivery” method.
Please make sure to take note of the above.
