News

◼Regarding temporary suspension of surface mail parcel acceptance for Australia.

Click here for details » (2022.09.09)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.09.07)


◼ Regarding international shipping delay for China

Please kindly note that as a result of stricter quarantine measures on China due to Covid-19 outbreak, the delivery for your package may be delayed, including EMS that has been resumed for China on July 29th.

Also, due to resumption of EMS for China, there’s been massive increase of packages that arrives on our warehouse. As a result, registration & combining progress will be delayed.
Our staff will endeavor to ship your packages as soon as possible. We’re expecting that registration & combining schedule will back to normal in few days.
Kindly wait for a while until your package has been processed.
We deeply apologize for the inconvenience caused.


◼ Regarding price increase for SF express

Starting from August 1st, 2022, shipping fee for SF express has been revised.

We’ve strived to reduce all costs in order to maintain current shipping fee.
However, due to significant shipping fee increase by SF express, we have no choice but to raise our current shipping fee.

We will endeavor to further improve our services as a result of the inconvenience to our customer as a result of price increase.
We apologize for the inconvenience and appreciate your understanding.
We thank you for your continuous support and look forward for your continued patronage.


◼ (China and Australia etc.)Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.07.28)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.07.14)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.06.30)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.06.10)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.05.31)


◼Notification regarding fee changes & additional extra fee for EMS & International parcel mail from June, 1st

Thank you very much for always using Tenso JAPAN.

Starting from June 1st, 2022, Japan Post’ EMS & International fee has been changed (refer below link for details). 
https://www.post.japanpost.jp/int/2022fee_change/index_en.html

In response of this change, Tenso JAPAN will also change EMS & International parcel mail’s shipping fee as well as additional extra fee for applicable areas.


【Details regarding changes】 
Additional extra fee will be added for EMS & Airmail for Zone 3 as well as Zone 4

・Zone 3 (Oceania・Canada・Mexico・Middle East・Europe)

・Zone 4 (United States of America (including overseas territories such as Guam)

Please refer below for details regarding additional extra fees

https://www.post.japanpost.jp/int/2022fee_change/extra_charge.pdf 
 
Due to this change, please keep in mind that the amount of charged shipping fee will change depending on the payment timing.

Please understand that we will charge you with the pre or post change shipping fee according to time date below

・In case your payment has been completed before 9:00 AM (JST) on May 31st, 2022, we will apply pre change shipping fee & additional extra fee for EMS & Airmail (excluding countries where EMS is suspended as of May 31st, 2022)

・In case your payment has been completed after 9:00 AM (JST) on May 31st, 2022, we will apply post change shipping fee & additional extra fee for EMS & Airmail (excluding countries where EMS is suspended as of May 31st, 2022)


Caution

While normally we’ll register the package to your account at the same day when the package arrived, please understand that we may unable to register your package at the same day in case that there’s a flood of package as well as no or lack of identification on your package. Please keep in mind on time date margin when you’re making your purchase.

We kindly appreciate your understanding.


Tenso JAPAN