How to apply for our combining service

Step1
Log in and proceed to the My Account page.

On the My Account page, there will be a list of processed packages you have ordered that have been delivered to Tenso JAPAN.

*We are not able to combine packages that have already been paid for as they are already being prepared for shipment.

Step2
Select the packages you wish to combine from the list and then click on "Search".

1 For customers who have a delivery address other than "01", please select you desired address number here.

2 After selecting, click Search.

Step3
Select the packages you wish to combine from the list and then click on "Request for Combining".

Step4
Once you have completed the Combined Service Application, you can confirm your combined packages requests by clicking on the "Preparing for Combination" botton in My Page.

Step5
Check the contents of the application and when we have completed the combining procedure we will notify you via email.

Step6
Once we receive confirmation of the forwarding fee payment, we will send your package the next working day.